Dynamics CRM Online offers sophisticated customer relationship management software through hosted cloud computing. It integrates with Outlook and provides your staff with the tools to develop faster, more profitable sales and build stronger relationships with customers.
With CRM your staff can drive sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud. Revenue and profitability is increased through organising and automating business processes that nurture customer satisfaction and loyalty in sales, marketing, and customer service.
CRM assists your marketing, sales and customer care teams by providing a complete view across the customer lifecycle from nurturing them as a prospect, through to providing customer service. The service is totally flexible – you can use CRM for as much or as little of this functionality as you like, if you only wanted to implement it for the sales team, or if you want all staff access, you can choose what level of integration suits your company’s needs.
What does it give you?
Kick start new relations
Using social media and market insight, Dynamics CRM helps your team to systematically and efficiently market to prospects and generate new leads.
Increase your revenue
Through collecting and leveraging your customer’s information Dynamics CRM gives your team the extra knowledge they need to retain their business and increase your cross-sell.
Your customers – 100% happy
We all know what great customer service is, and what it isn’t. Dynamics CRM helps your team deliver excellence through insightful productivity and timely contact, ensuring that the most pressing matters are prioritised.
What does it cost?
There are a couple of plans to choose from, but the average pricing plan is around £40 per user, per month.
How does it work?
The CRM software is hosted and managed by Microsoft in the cloud, and you load your customer and prospect data into the system. Your CRM tenant can be configured to work the way your business does and customised to fit in with your processes. This is relatively simple to do, and Compete366 can train you how to do this yourself, or we can do it for you.
CRM online integrates seamlessly with Outlook and all your other Microsoft products to give a great productivity experience that is simple and efficient.